This Website Hosting Policy governs the terms and conditions for hosting websites on servers operated by Confronting Code, a Managed IT and Web Development company. This policy applies to all clients and users who utilise our website hosting services.
The purpose of this policy is to establish guidelines and procedures for the hosting of websites on our servers, ensuring reliability, security, and optimal performance for all hosted websites. By adhering to this policy, we aim to provide a stable and secure hosting environment for our clients.
Server Resources: Confronting Code provides clients with access to server resources, including disk space, bandwidth, and processing power, for hosting their websites. The allocation of resources is based on the hosting plan chosen by the client.
Server Maintenance: Confronting Code is responsible for maintaining and managing the servers, including hardware upgrades, software updates, and security patches. Scheduled maintenance activities that may impact website availability will be communicated to clients in advance.
Technical Support: Confronting Code offers technical support to clients for server-related issues, such as server configuration, troubleshooting, and performance optimization. Clients can contact our support team via email, phone, or support ticket system for assistance.
Lawful Content: Clients are responsible for ensuring that the content hosted on their websites complies with all applicable laws and regulations. This includes, but is not limited to, laws related to copyright, trademark, defamation, and privacy.
Prohibited Content: Confronting Code prohibits the hosting of any content that is illegal, harmful, offensive, or infringes upon the rights of others. This includes, but is not limited to, content that promotes violence, or illegal activities.
Resource Usage: Clients must not engage in activities that excessively consume server resources, such as CPU, memory, or bandwidth. Confronting Code reserves the right to suspend or terminate hosting services for clients who violate resource usage limits.
Data Security: Confronting Code employs industry-standard security measures to protect client data stored on our servers. This includes encryption, firewalls, and regular security audits to mitigate the risk of unauthorised access or data breaches.
Website Security: Clients are responsible for securing their websites against potential security threats, such as malware, hacking, and phishing attacks. This includes implementing security best practices, such as using secure passwords, keeping software up-to-date, and utilizing security plugins or tools.
Backup Policy: Confronting Code regularly backs up client data stored on our servers to prevent data loss in the event of hardware failure, software malfunction, or other unforeseen circumstances. Clients are encouraged to maintain their own backups for added redundancy.
Compliance: Clients must comply with all terms and conditions outlined in this Website Hosting Policy, as well as any additional terms specified in their hosting agreement with Confronting Code.
Misuse: Confronting Code reserves the right to suspend or terminate hosting services for clients who engage in misuse of our servers, including but not limited to, spamming, hacking, or distributing malicious content.
Fair Use: Confronting Code strives to provide fair and equitable access to server resources for all clients. Clients must use server resources responsibly and refrain from activities that may adversely affect the performance or stability of the servers for other clients.
Billing Cycle: Hosting services are billed on a recurring basis, typically monthly or annually, depending on the hosting plan chosen by the client.
Payment Terms: Clients are required to pay hosting fees in advance of the billing cycle. Failure to make timely payments may result in suspension or termination of hosting services.
Refunds: Confronting Code may offer refunds or credits for unused portions of prepaid hosting fees in accordance with our refund policy.
Confronting Code reserves the right to modify or update this Website Hosting Policy at any time without prior notice. Clients will be notified of any changes to the policy, and it is their responsibility to review and adhere to the updated policy.
If you have any questions or concerns about this Website Hosting Policy or our hosting services, please contact us at info@confrontingcode.com.
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